Support Ticket Submission Issues and Solutions

If you're attempting to submit a support ticket and clicking the "Create Ticket" button yields no response, a pop-up blocker in your Web browser may be preventing the submission form from displaying.

To resolve this issue, follow these steps:

Disable Pop-Up Blockers

Temporarily turn off any pop-up blocking features or extensions in your Web browser settings. Below are instructions for commonly used browsers

Google Chrome

Open Chrome and click the three-dot menu in the top-right corner.

Select Settings > Privacy and security > Site settings.
Scroll down and click Pop-ups and redirects.

Set the behavior to Sites can send pop-ups and use redirects or add support.usenetserver.com to the Allowed to send pop-ups and use redirects list.

Mozilla Firefox

Open Firefox and click the three-line menu in the top-right corner.

Select Settings > Privacy & Security.
Scroll to the Permissions section.
Next to Block pop-up windows, click Exceptions.

Add support.usenetserver.com and click Allow.

Microsoft Edge

Open Edge and click the three-dot menu in the top-right corner.

Select Settings > Cookies and site permissions.
Click Pop-ups and redirects.

Click Add next to Allow, and enter support.usenetserver.com.

Safari (Mac)

Open Safari and go to Safari > Settings.

Click the Websites tab.
Select Pop-up Windows from the sidebar.

For support.usenetserver.com, set the action to Allow.

Attempt Submission Again

With the pop-up blocker disabled, try clicking the "Create Ticket" button once more.

Additional Suggestions

If the problem persists after disabling pop-up blockers, consider the following additional troubleshooting steps:

Clear Browser Cache and Cookies
Accumulated cache and cookies can interfere with Web functionality. Clearing them may resolve the issue.
Update Your Browser
Ensure you're using the latest version of your Web browser, as outdated versions may have compatibility issues.
Try a Different Browser
Switching to an alternative Web browser can help determine if the issue is browser-specific.

If none of these steps resolve the issue, please contact our support team directly for further assistance.

Support Ticket Submission Issues and Solutions